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Booking conditions and Cancellation policies

Horse Trek’n operates in all safe weather conditions though we do accept that not everyone likes to ride in heavy rain! If you an unsure of the weather conditions prior to your ride we encourage you to give us a call, we are placed higher up in the bay than surrounding areas so are often high and dry even when rain is forecast.

We do offer the opportunity to re-schedule your ride with us due to weather conditions or other reasons but you must provide us with at least 24 hours notice prior to your ride departure. Please note that this will also be subject to availability.

Bookings are accepted by Horse Trek’n (the operator) when payment in full has been received.

Reservation holding is available should you wish to pay cash on the day – however at the point of reservation we will require valid credit card details to hold the reservation on your behalf. You accept liability that reservation no-shows will be charged at 25% of the value of the booking.

Cancellation Policy

We have a strict 24 hour notice period for client cancellations if you wish to receive a full refund. Any cancellations within 24 hours will be taken on a case by case basis as staff have been booked and other clients turned away. You will be given the option to reschedule your ride – subject to availability.

A full refund is available in the event of Horse Trek’n Limited cancelling a trek for reasons other than the client’s responsibility; (weather, blocked tracks, staff illness, horse’s illness etc….).

Do I get a refund if I back-out before the ride?

We don’t want you to ride if you are frightened. Horseback riding should be fun and enjoyable and we make every effort to ensure everyone has a great time. However we have reserved your horse for you, fed him, turned away other riders, tacked up your horse for you – it often takes us an hour to prepare before a ride at least, and an hour afterwards.

Therefore, we ask that you pay for your ride if you back out or only take part of the ride.

What happens if you don’t turn up for your ride?

A lot of work goes into preparing our horses for each ride, therefore we are not able to offer a refund for “no shows”. At peak times of the year we have wait lists in operation and we cannot re-assign your horse if you do not let us know you won’t be coming in advance.

If you cannot make your ride for whatever reason please let us know 24 hours in advance and we are happy to work out another suitable time for you.

What happens if I am late arriving?

All riders are required to arrive at least 20 minutes prior to the departure of the ride, this is to review and sign necessary safety documents, fit safety equipment and also undergo a safety briefing.

If you are running please please phone us to let us know at the earliest opportunity.

If you arrive late to your ride, we cannot guarantee that you will be able to ride, this will be dependent on if other people are present in your group – it is unfair of us to ask other paying customers who are on time to wait.

If you are unable to ride due to being late, you may be offered an alternative booking subject to booking conditions at the time – should you not wish to take this booking all refunds will be treated in-line with the cancellation policy outlined above.

 

Terms & Conditions

Client bookings are accepted on the understanding that they appreciate the possible risks inherent in adventure travel specifically on and around horses, and that they undertake our tours at their own volition.

All clients are required to sign our safety disclaimer on the day – which can be viewed in advance here.

Agreement between Customer and Horse Trek’n Limited

This Website is offered to you, the Customer, conditional on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, and notices.

In these terms and conditions, “we” and “us” means Horse Trek’n Limited, a limited liability company registered in New Zealand (Company Reference 6148218)

Access to Website & Content

We will endeavor to allow uninterrupted access to the website, but access to the website may be suspended, restricted or terminated at any time.

We reserve the right to change, modify, substitute or remove without notice any information on the website from time to time.

Intellectual Property

The copyright in the material contained in the website, together with the website design, text and graphics, and their selection and arrangement, belong to Horse Trek’n Limited. All rights are reserved.

None of this material may be reproduced or redistributed without our written permission. You may, however, download or print a single copy for your own non-commercial offline viewing.

Third party product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.

Exclusions of Liability

We use reasonable endeavours to ensure that the data on the Web site is accurate and to correct any errors or omissions as soon as practicable after being notified of them. We do not monitor, verify or endorse information submitted by third parties for posting on the website and you should be aware that such information may be inaccurate, incomplete or out of date.

To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the website. We do not guarantee that the website will be fault free and do not accept liability for any errors or omissions.

Due to the nature of electronic transmission of data over the internet, and the number of users by whom data is posted on to the website, any liability we may have for any losses or claims arising from an inability to access the website, or from any use of the website or reliance on the data transmitted using the website, is excluded to the fullest extent permissible by law. In no event shall we be liable for any loss of profit, revenues, goodwill, opportunity, business, anticipated savings or other indirect or consequential loss of any kind in contract, tort (including negligence) or otherwise arising out of use of the website, save where such liability cannot be excluded by law.

We do not give any warranty that the website is free from viruses or anything else which may have a harmful effect on any technology.

Reservations & Payments

At the time of booking online, payment by credit card shall be made for the full amount of each booking in New Zealand dollars. You will then receive a booking confirmation and reference number for each booking. You will need to use that reference should you wish to refer to your booking(s) at a later date.

Amendments & Cancellations

Where you are entitled to a refund, the refund will be made to the same credit card that you used to confirm the booking. For amendments of bookings, additional charges, or a refund, may apply depending on the nature of the booking amendment.

No Shows

No refunds or credits will be provided if you fail to advise any amendments to the booking or fail to report at the venue of the operator with the appropriate vouchers issued for that booking on the day and/or time booked.

Currency & GST

All prices shown listed on this Web site are in New Zealand dollars. All prices include the New Zealand Goods and Services Tax.

Privacy

We have taken all practicable steps from both a technical and systems perspective to ensure that all of your information is securely protected.  We may need to contact you via email or telephone if there are matters affecting your booking or if you choose to make amendments or cancellations.

Such information will not be held any longer than is required by Horse Trek’n Limited.

A secure payment gateway is used to process all transactions and credit card details.

Links to Third Party Websites

This website may contain hyperlinks to web sites operated by parties other than Horse Trek’n. Such hyperlinks are provided for your reference only. Horse Trek’n Limited does not control such websites and is not responsible for their contents. Horse Trek’n Limited’s inclusion of hyperlinks to such websites does not imply any endorsement of the material on such web sites or any association with their operators.

Insurance

It is recommended that all customers purchase comprehensive travel insurance at the time of booking.

Cookies

A cookie is a small text file written to your hard drive that contains information about you. Cookies do not contain any personal information about users. We use cookies so that we can personalise your experience of the Web site. If you set up your browser to reject the cookie, it may not be possible to use the Web site.

General Conditions

We may modify these terms and conditions at any time by publishing the modified terms and conditions on the Web site. Any modifications shall take effect 3 days after posting on the Web site.

Complaints Procedure

We take pride in offering the best possible experience to all of our customers, while keeping them as safe as possible. Unfortunately we might occasionally fall short of your expectations. In these situations please either fill in a complaints form (available on the day of your ride) or alternatively fill out fully our complaints form here, and return to ride@horsetrekn.co.nz.

Governing Law

These terms are governed by and to be construed in accordance with New Zealand law. Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.

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