Updated Statement: December 3rd 2021.
Kia Ora everyone,
- Customers are required to wear a mask during our check-in process, which occurs in an indoor setting. Masks are however not required to be worn on our rides or at any point outdoors – though you are of course welcome to do so if you wish.
- We politely request on arrival and departure that you sanitise your hands – product is provided for your use – and also maintain appropriate social distancing where possible.
- We ask that all customers please continue to use the QR codes available or our manual sign in process on arrival.
- Please DO NOT come to our site if you are feeling sick or unwell. We need to protect our staff and other customers, so we ask any customers who are feeling sick or unwell to please contact us as soon as possible ahead of their booking, so that we can rearrange or refund your ride.
Updated Statement: October 20th 2021.
Kia Ora everyone,
We will be re-opening during Level 2 on Wednesday 20th October 2021. During this time we are trying to be as flexible as possible with our future bookings, and as a result any future bookings that need to be cancelled or amended as a result of a change in alert levels, will be fully refunded on request, or if you would prefer we are happy to move the booking to an alternative future date.
If you have any further questions please do not hesitate to give us a call or alternatively send us a message.
We thank everyone for their support!
Team Horse Trek’n
Updated Statement: October 8th 2021.
Kia Ora everyone,
We are currently closed due to the change to Alert Level 3 as of October the 8th. We will be unable to open until Northland is confirmed to be moving back to Alert Level 2. During this time we are trying to be as flexible as possible with our future bookings, and as a result any future bookings that need to be cancelled or amended as a result of a change in alert levels, will be fully refunded on request, or if you would prefer we are happy to move the booking to an alternative future date.
If you have any further questions please do not hesitate to give us a call or alternatively send us a message.
We thank everyone for their support!
Team Horse Trek’n
Updated Statement: September 7th 2021.
Kia Ora everyone,
We will be re-opening during Level 2 on Thursday 9th September. During this time we are trying to be as flexible as possible with our future bookings, and as a result any future bookings that need to be cancelled or amended as a result of a change in alert levels, will be fully refunded on request, or if you would prefer we are happy to move the booking to an alternative future date.
If you have any further questions please do not hesitate to give us a call or alternatively send us a message.
We thank everyone for their support!
Team Horse Trek’n
Updated Statement: 15th March 2021,
Kia Ora everyone,
We are now back open as normal with the change in alert levels back to level 1 where it is currently at the time of writing. During this time we are trying to be as flexible as possible with our future bookings, and as a result any future bookings that need to be cancelled or amended as a result of a change in alert levels, will be fully refunded on request, or if you would prefer we are happy to move the booking to an alternative future date.
Great news everyone! Under government guidelines our business will be able to re-open at the start of Covid Level 2 – from May 14th 2020. While we will be open, we will not be operating at a full capacity – and have extra safety measures in place that we will outline below:
- We have re-opened our online booking systems with our current availability – you will notice rides offering a reduced capacity – if you cannot see space on your chosen day please do get in touch and we will try to assist in any way we can. We can take contactless payment on site but our preference is payment through our website online.
- We will be restricting rides to groups of no more than 4 and will be offering private rides for your group/bubble at no extra charge during this time to reduce the risk of infection. If you are a family group of more than 4 please get in touch directly so we can arrange a ride for you separately.
- All customers will continue to sign our waiver so that contact tracing can be completed if it should be required.
- If you have cold of flu symptoms please do not attend your ride and let us know as soon as possible – we will refund you or defer your ride to a later date once you are healthy again.
- We ask that there is no hand shaking, hugging or unnecessary physical contact between clients or staff – including photographs etc. Social distancing should be maintained at all times where possible.
- All equipment used will be undergoing additional disinfection processes to ensure it is safe for use – we ask that customers do not touch any more items than necessary and use hand sanitizer provided on arrival and departure.
- We ask that customers do not arrive more than 15 minutes ahead of ride departure to allow our staff to prepare rides with minimal external contact. We will brief all customers on arrival as to extra measures being taken on the day and instructions will be given to help protect both customers and staff from the spread of Covid-19.